Privacy Policy

Last updated: August 24, 2025

At Bikeep ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website products.bikeep.com or use our smart bike parking solutions.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Submit an inquiry or contact form
• Request product information or pricing
• Subscribe to our newsletter
• Create an account or register for our services
• Use our bike parking solutions with smart access features

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain information about your device, including:

• IP address and approximate location
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Device identifiers

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. These include:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site (via PostHog)
• Marketing Cookies: Used to deliver relevant advertisements
• Preference Cookies: Remember your settings and preferences

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our services
• To respond to your inquiries and provide customer support
• To send you product updates, newsletters, and marketing communications
• To improve our website and services
• To analyze usage patterns and optimize user experience
• To detect, prevent, and address technical issues
• To comply with legal obligations
• To protect our rights and prevent fraud

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you have given clear consent for specific purposes
• Contract: When processing is necessary for a contract with you
• Legal Obligation: When we must comply with applicable laws
• Legitimate Interests: When necessary for our legitimate business interests

4. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third parties who perform services on our behalf (e.g., Supabase for database, PostHog for analytics, Pipedrive for CRM)
• Business Partners: Authorized dealers and installation partners
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data
• Restriction: Request limitation of processing
• Portability: Receive your data in a structured format
• Objection: Object to certain processing activities
• Withdraw Consent: Withdraw previously given consent

To exercise these rights, please contact us at info@bikeep.com.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from those in your country. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us immediately.

10. Third-Party Services

We use the following third-party services that may collect and process your data:

• PostHog: Analytics and product insights (Privacy Policy)
• Supabase: Database and authentication (Privacy Policy)
• Pipedrive: Customer relationship management (Privacy Policy)

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: